Refund Policy

At GloryGold Sports, we strive to provide the best quality sporting goods and ensure customer satisfaction. Below is our refund policy, which outlines the terms and conditions for refunds and returns.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

  1. Defective or Damaged Products: If the product is defective or damaged upon delivery.
  2. Incorrect Product: If you receive a product that does not match your order.
  3. Return Condition: The product must be unused, in its original packaging, and returned within 7 days of receipt.

2. Non-Refundable Items

Refunds are not applicable in the following cases:

  • Products that have been used, damaged, or show signs of wear after delivery.
  • Customized or personalized items, such as team uniforms or engraved equipment.
  • Items purchased during a clearance sale or marked as non-refundable.
  • Returns requested after the 7-day period.

3. Process for Refund Requests

To initiate a refund:

  1. Contact Us: Notify us at 03139530526 or GloryGoldsports@gmail.com with your order details and the reason for the refund.
  2. Return the Product: Ship the product back to our store at:
    Bajwa Palace, Nai Abadi, Pura Heera, PO Rangpura, Sialkot, Pakistan.
  3. Verification: Once we receive the product, we will inspect it to ensure it meets the refund criteria.

4. Refund Method

Refunds will be processed through the original payment method:

  • Cash Payments: Refunds will be issued in cash at our store.
  • Bank Transfers: Refunds will be sent to the bank account you provide during the refund request.

Processing refunds may take 7-10 business days after the product is verified.

5. Shipping Costs

  • If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
  • For other returns, the customer is responsible for the shipping charges.

6. Exchanges

Instead of a refund, customers may opt to exchange the product for another item of equal or greater value (additional charges may apply). Exchanges are subject to product availability.

7. Contact Us

If you have questions about our refund policy or need assistance, please contact us:

  • Phone: 03139530526
  • Email: GloryGoldsports@gmail.com
  • Address: Bajwa Palace, Nai Abadi, Pura Heera, PO Rangpura, Sialkot, Pakistan

At GloryGold Sports, we value your trust and are committed to resolving any issues promptly. Thank you for choosing us for your sporting goods needs!